Duration: 10 hours and 19 minutes

Affected Components: Website

May 24, 12:35:09 GMT+0
Investigating - We are currently investigating this incident..

May 24, 22:54:08 GMT+0
Resolved - This incident has been resolved..

Duration: 19 hours and 58 minutes

Affected Components: Website, Accounts, Communities, Online Store, Feed, Profiles, Data Storage, Streaming & Receiving, CDN (1)

Aug 23, 03:25:43 GMT+0
Investigating - We are currently investigating this incident..

Aug 24, 00:08:32 GMT+0
Postmortem - We have identified the root cause of the recent website performance issues. The problem arose following the deployment of a new website update. While this update introduced important features and improvements, it was not fully optimized for user performance under real-world conditions. As a result, some users experienced slower page load times and degraded overall performance. Upon identifying the issue, our development team immediately began investigating potential solutions. After a thorough analysis, we implemented a fix that addressed the performance bottlenecks. Since applying this update, website loading speeds have improved significantly, and we are continuing to monitor metrics to ensure consistent performance for all users. We understand that website reliability is critical, and we sincerely apologize for any inconvenience this may have caused. Moving forward, we will enhance our testing procedures for all updates to ensure that new releases are optimized for performance across a range of devices and usage scenarios. We remain committed to providing a smooth, responsive experience for all visitors, and we will continue to make improvements based on feedback and monitoring data. Thank you for your patience and understanding as we work to maintain a high-quality service..

Aug 23, 23:23:29 GMT+0
Resolved - This incident has been resolved. If you continue to experience issues, contact customer service..